Over the past decade, people have relied on Google as the primary source to find answers to their questions. However, with the changing preferences of younger generations such as Gen Z and millennials evolving, and with the emergence of new technological advancements, Google now faces two new challenges- Tik Tok and ChatGPT. While some have turned to Tik Tok to find solutions to common problems and questions, others have touted AI-based ChatGPT as the “Google Killer” due to its ability to answer queries accurately. Some search engines have also started adopting this technology, albeit with mixed results.
When people in the United Arab Emirates encounter IT issues, they increasingly seek help from AI- powered platforms such as ChatGPT and Tik Tok. Despite being a relatively new entrant, ChatGPT has quickly gained traction, with more people turning to it for assistance than Tik Tok , which has been a popular social media app for years. Notably, Gen Zers are the most likely to use both services to address their IT problems, with an increasing number of them turning to ChatGPT for help. Men are also more likely than women to use ChatGPT for IT support.
It’s interesting to see that the IT expert’s evaluations found ChatGPT’s advice to be generally more accurate than the advice provided on Tik Tok, Particularly for handling slow internet speeds and slow computers. However, it’s worth noting that some of ChatGPT’s solutions require spending money, which may not be feasible for everyone. Tik Tok did offer a few more free troubleshooting options, which may be more accessible for those on a tight budget.
For handling a frozen computer screen, the experts recommended restarting the computer and keeping software and drivers up to date, which both platforms suggested. Additionally, experts suggested not multitasking beyond what the computer can handle and checking the window event viewer for any anomalies.
When it comes to slow internet speeds, ChatGPT’s solutions received more support from experts, with suggestions such as upgrading your service, checking your plan, and investing in a new router. Tik Tok offered some free troubleshooting options, like rebooting your router regularly and pricing it in an open space, which may be more accessible for some.
For handling a slow computer, experts recommended adding more RAM and limiting the number of programs running simultaneously, which both platforms suggested. However, adding more RAM may not be feasible for everyone, as it requires additional parts and may require taking apart the computer. Other popular solutions included running disk cleanups and regular virus and malware scans.
For an overheating phone, experts suggest closing apps you’re not using and not using the phone while it’s charging, which both platforms suggest. ChatGPT also suggested that the phone might be overheating due to a faulty battery. Additionally, experts suggested removing the back cover, battery, battery, SIM card, and microSD card, if possible, when the phone is overheating.
It’s important to note that while the methodology used in this study provides valuable insights, it may not be fully representative of the general population’s experiences or the accuracy of information found on Tik Tok or ChatGPT. The sample size of 1,000 respondents and 200 IT professionals may not be large enough to fully capture the range of experiences and opinions on tech support sources. Additionally, the selection of only 30 videos for each tech question on Tik Tok may not fully represent the range of advice available on the platform.
Furthermore, while IT professionals are knowledgeable sources, they may not always have the same level of expertise as specialized technicians in specific areas of IT. It’s important for individuals to exercise critical thinking when seeking tech support and consider seeking advice from multiple sources to ensure accuracy.
Overall, while Tik Tok and ChatGPT may provide helpful advice for common tech problems, it’s important to use caution and seek expert advice for more complex issues.